Shipping policy

1. Company Description:

TerpBoom LLC is a direct-to-consumer brand specializing in mushroom powder and terpene supplement blends designed to enhance immunity, energy, and sleep.

2. Shipping Location:

Our company is located at: 4912 France Ave N STE A Brooklyn Center, MN 55429 We currently provide shipping services within the United States (domestic shipping).

3. Shipping Carriers:

We primarily use UPS and USPS as our trusted shipping carriers.

4. Order Processing Time:

Customers can expect their orders to be shipped within 1-2 business days from the date of order placement.

5. Expedited Shipping:

We offer various expedited shipping options, including Next Day Shipping, 2-Day Shipping, and more. The cost of expedited shipping is determined based on the destination and the weight of the package.

6. Shipping Restrictions:

There are no shipping restrictions in place. We are pleased to fulfill orders without any limitations.

7. Shipping Costs:

Shipping costs are calculated based on the weight of the package and the customer's location. However, customers who place orders with a subtotal of $50 or more are eligible for free 2-4 day shipping within the United States.

8. Free Shipping Promotion:

Customers can enjoy free shipping on orders with a subtotal of $50 or more. This offer can be combined with other discounts and promotions, but the final subtotal after discounts must still exceed $50 to qualify for free shipping.

9. Order Tracking:

As soon as your order is shipped, we will provide you with tracking information via the email address or phone number you provided during checkout. You can monitor the progress of your delivery in real-time.

10. Returns:

We are committed to customer satisfaction. Therefore, we offer a 60-day return policy for any reason, no questions asked. If you are not completely satisfied with your purchase, please contact us for return instructions.

11. Signature Requirement:

We do not require a signature upon delivery for standard shipments.

12. Customs, Duties, and Taxes:

For international customers, please note that customs duties and taxes are the responsibility of the recipient. TerpBoom LLC is not liable for any customs-related expenses.

13. Order Changes and Cancellations:

Customers can make changes to or cancel their orders for any reason before the order has been shipped. Please reach out to our customer service team via email or phone to request any modifications.

14. Backorders:

In the rare event that a product you've ordered is out of stock or on backorder, we will promptly notify you. You can choose to cancel the item or wait until it's back in stock and ready for shipment.

15. Additional Information:

For any additional information or inquiries related to our shipping policy, please contact our customer service team. We are here to assist you.